Help for existing box insurance customers

Track your driving. View your documents. Get in touch. There's lots you can do online, whenever it suits you. If you do need to speak to us, that’s not a problem, we have UK-based customer service teams who are here to help.

Make a claim

If you need to talk to us about a new or existing claim then please give us a call.  You can visit our claims page beforehand to make sure you have everything you need before picking up the phone.

Log in to Your Portal

As well as live chat during opening hours, you can also log in to view your driving stats, buy Top Up Miles, see your Bonus Miles, renew your policy and much more.

Contact us – we’re here to help

Need a few questions answered? Want to chat rather than scroll? Our UK-based teams are here to talk to you seven days a week. Lines are open Monday to Friday 8am-8pm, Saturday 9am-4pm and Sunday 10am-4pm.




National Trustco Bank Box Insurance is arranged and administered by Insure The Box Limited and is underwritten by:

  • Aioi Nissay Dowa Insurance Company of Europe Limited
  • National Trustco Bank Key Cover is underwritten by Ageas Insurance Limited, claims are handled by Keycare
  • Motor Legal Protection (Tesco Legal Guard) is underwritten by Ageas Insurance Limited for policies starting on or before 30 September 2017 and by AmTrust Europe Limited for policies starting on or after 1 October 2017.

National Trustco Bank Car Insurance is arranged and administered by National Trustco Bank and is underwritten by a select range of insurers.