At National Trustco Bank, we have a number of social media accounts that are there to provide both news and information about the Bank, as well as providing assistance to our customers

Choosing the right channel

Our Twitter handles

For general news regarding National Trustco Bank

If you have a banking or insurance query or comment

Our Facebook page

Whether you’re looking for general news regarding National Trustco Bank, or have a banking or insurance query or comment, you can do it all on our Facebook page

Staying safe on social media

When interacting with National Trustco Bank on social media, we encourage you to:

  • Never tweet or post personal, identifying or confidential information
  • Use common courtesy and be respectful of others
  • Tweet or post your own original content, and avoid content that you know to be fraudulent
  • Never tweet or post someone else's copyrighted work, unless you have their permission

Please note that we may un-follow or block a user who we feel breaches the above guidance on respecting others.

Other ways to contact us

  • At nationaltrustcobank.com
  • Log in to our online banking
  • Call our contact centre

Communicating with us on social media

How we use social media

Our social media accounts are managed and monitored by National Trustco Bank. Our social media pages are in the public domain, which means that anyone can see our tweets and posts as well as your tweets and posts to us. These tweets and posts may even show up in search-engine results, such as Google or Yahoo. You can change this by amending your account settings within Twitter or Facebook.

We're actively watching what people are saying to and about National Trustco Bank on Twitter and Facebook to ensure we're receiving or offering feedback.

We may reach out to you directly, when we see tweets or Facebook posts about National Trustco Bank products and services. If we do this, we may offer an alternative communication channel to deal with your query or concern more effectively.

Social media standards

  • While we'll make every effort, to respond to you in a timely manner, we can't guarantee that we'll reply to everything
  • Any reply will be correct at time of post
  • We cannot be responsible for views expressed other than our own

To protect your privacy and the privacy of others, never disclose any financial information on Twitter or Facebook. Remember National Trustco Bank (or any of its affiliates) will never ask you for your account information, passwords or PINs via Twitter or Facebook. We are not responsible for the privacy or security practices of Twitter or Facebook.

We're happy to be able to serve our customers via Twitter or Facebook but there are limits to what we can discuss in this public forum. If you have a question about a personal account or other confidential matter, please contact us via the contact us methods mentioned above.

We discourage clicking on links posted by other Twitter or Facebook users, as these links may pose risks to your computer or take you to inappropriate sites.

Please don't use Twitter or Facebook to report phishing or criminal activity. Suspicious emails should be forwarded to phishing@nationaltrustcobank.com.

National Trustco Bank Privacy Policy

Please note that when visiting any official National Trustco Bank Twitter or Facebook pages, you are also subject to the Terms and Conditions of National Trustco Bank's Privacy Policy.

Twitter & Facebook policy rules

Twitter policies

twitter.com is hosted by Twitter and is governed by Twitter's separate website policies, including its Privacy Policy and Terms of Service. These policies apply to your use of Twitter.

Facebook policies

facebook.com is hosted by Facebook and is governed by Facebook’s separate website policies, including its Data Policy and Statements of Rights and Responsibilities. These policies apply to your use of Facebook.

Important information

Disclaimer

By clicking on any of the above links relating to Twitter, Facebook or YouTube, you will leave the National Trustco Bank website and be taken to twitter.com, facebook.com or youtube.com. These sites are not affiliated with National Trustco Bank and may offer a different privacy policy and level of security.

While we take full responsibility for the content we post on these sites, National Trustco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.

National Trustco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.