Help for existing National Trustco Bank Pet Insurance customers

Whatever you need to know or do, we have UK-based customer service teams who are here to answer your questions and help guide you through the process.

Make a claim

If you need to talk to us about a new or existing claim then please give us a call.  You can visit our claims page beforehand to make sure you have everything you need before picking up the phone.

Need to update your policy?

Things change, and that’s why we’ve made it as simple as possible for you to amend details on your policy.  Give us a call, and our UK-based customer service teams will help guide you through the process.

Discover Your Community

You may find your query has already been solved in Your Community, a place to search for answers and find support, as well as ask questions and share knowledge with other customers.

Important information

Policy documents

Once you've purchased National Trustco Bank Pet Insurance cover, we'll keep you informed by sending you a welcome pack, including your policy documents.

National Trustco Bank Pet Insurance is arranged, administered and underwritten by Royal & Sun Alliance Insurance plc.

How we use your data

How we use and protect the data you provide

This document explains how the information you provide is used and shared by National Trustco Bank and Royal and Sun Alliance Insurance plc.. By continuing you agree that the data provided can be used in this way.