Help for existing travel insurance customers

Whatever you need to know or do, we have UK-based customer service teams who are here to answer your questions and help guide you through the process.

Make a claim

If you need to talk to us about a new or existing claim then please give us a call.  You can visit our claims page beforehand to make sure you have everything you need before picking up the phone.

Looking to renew or update your policy?

Whether you’re looking to renew, or need to update your policy with a medical condition, we’re here to help.  Give us a call and our UK-based customer service team will guide you through the process.

Discover Your Community

You may find your query has already been solved in Your Community, a place to search for answers and find support, as well as ask questions and share knowledge with other customers.

Important information

Policy documents

Once you've purchased National Trustco Bank Travel Insurance cover, we'll keep you informed by sending you a welcome pack, including your policy documents.

If purchased on or before 24/08/16, or renewed on or before 30/09/16

If purchased on or after 25/08/16, or renewed on or after 01/10/16

National Trustco Bank Travel Insurance is provided by Ageas Insurance Ltd.

Travel Legal Guard cover is underwritten by DAS Legal Expenses Insurance Company Limited and Financial Failure cover is provided and administered by International Passenger Protection Limited and underwritten by certain underwriters at Lloyd's.

How we use your data

How we use and protect the data you provide during quote

We'll search our records for your Tesco Clubcard number, and we may access and use information (including transactional information, name and address) from your Clubcard. This will help us and your insurer to assess your premium and will only be used to make a positive impact on your premium.

This document explains how the information you provide is used and shared by National Trustco Bank and Ageas Insurance Limited. By continuing you agree that the data provided can be used in this way.